When you use Uva, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices
This notice describes the personal data we collect, how it’s used and shared, and your choices regarding this data.
This notice applies to users of Uva’s services anywhere in the world, including users of Uva’s apps, websites, features, or other services
This notice describes how Uva and its affiliates collect and use personal data. This notice applies to all users of our apps, websites, features, or other services anywhere in the world, unless covered by a separate privacy notice. This notice specifically applies to:
This notice also governs Uva’s other collections of personal data in connection with its services. For example, we may collect the contact information of individuals who use accounts owned by Uva for Business customers, or of owners or employees of restaurants or other merchants; personal data of those who start but do not complete applications to be drivers or delivery persons; or other personal data in connection with our mapping technology and features.
All those subject to this notice are referred to as “users” in this notice. In addition, please note the following:
For Guest Users: The personal data of those who order or receive trips or deliveries via partner websites or apps (such as when ordering from a restaurant or other merchant), or arranged by other account owners (collectively “Guest Users”) is used solely to provide such trips, deliveries, or other services requested through a third party, and for purposes of safety and security, customer support, research and development, enabling communication between users, and in connection with legal proceedings and requirements, each as described in “How we use personal data” below. Guest User personal data may be shared with third parties for these purposes. Such data may be associated with, and accessible by, the owner of that account.
Our practices are subject to applicable laws in the places in which we operate. This means that we engage in the practices described in this notice in a particular country or region only if permitted under the laws of those places.
Uva Group LLC are the data controllers for the personal data collected in connection with use of Uva’s services.
provided by users to Uva, such as during account creation
created during use of our services, such as location, app usage, and device data
from other sources, such as other users or account owners, business partners, vendors, insurance and financial solution providers, and governmental authoritiesThe following personal data is collected by or on behalf of Uva
The following personal data is collected by or on behalf of Uva:
Data provided by users. This includes:
User profile: We collect data when users create or update their Uva accounts. This may include their name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), driver’s license and other government identification documents (which may indicate document numbers as well as birth date, gender, and photo). This also includes vehicle or insurance information of drivers and delivery persons, emergency contact information, user settings to provide services using Uva apps.
We may use the photos submitted by users to verify their identities, such as through facial verification technologies. Background check and identity verification (drivers and delivery persons). This may include information such as driver history or criminal record (where permitted by law), license status, known aliases and prior addresses, and right to work. This information may be collected by an authorized vendor on Uva’s behalf. We also verify the identities of riders, and of delivery recipients who request alcohol delivery.
Demographic data: We may collect demographic data about users, including through user surveys. In some countries, we may also receive demographic data about users from third parties.
We may also infer demographic data from other data collected from users. For example, where necessary to enable features that allow women to provide or receive services from other women, we may infer gender using their first name. In such cases, we enable users to change their gender if necessary via in-app settings.
Data created during use of our services. This includes:
Location data (driver and delivery person): We collect drivers’ and delivery persons’ precise or approximate location data, including to enable rides and deliveries, to enable ride/delivery tracking and safety features, to prevent and detect fraud, and to satisfy legal requirements. Uva collects this data when the Uva app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device.
Location data (delivery recipients). We collect delivery recipients’ precise or approximate location data to enable and enhance use of our apps, including to improve pick-ups, facilitate deliveries, enable safety features, and prevent and detect fraud.
We collect such data from users’ mobile devices if they enable us to do so. Uva collects such data from the time a ride or delivery is requested until it is finished (and may indicate such collection via an icon or notification on your mobile device depending on your device’s operating system), and any time the app is running in the foreground (app open and on-screen) of their mobile device.
Delivery recipients may use the Uva apps without enabling Uva to collect precise location data from their mobile devices. However, this may affect features in the Uva apps. For example, a user who has not enabled location data collection will have to manually enter their pick-up address.
Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided, order details, payment transaction information (such as a restaurant’s or merchant's name and location and amount of transaction), delivery information, date and time the service was provided, amount charged, distance traveled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.
Usage data: We collect data about how users interact with our services. This includes data such as access dates and times, app features or pages viewed, app crashes and other system activity, and type of browser. We may also collect data regarding the third-party sites or services used before interacting with our services, which we use for marketing. (Please see "How We Use Data" below for more information on how we market our services to users).
In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Notice.
Device data: We may collect data about the devices used to access our services, including the hardware models, device IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data, and mobile network data.
Communications data: We enable users to communicate with each other and Uva through Uva’s mobile apps and websites. For example, we enable drivers, and delivery persons and delivery recipients, to call, text, or send other files to each other (generally without disclosing their telephone numbers to each other). To provide this service, Uva receives some data regarding the calls, texts, or other communications, including the date and time of the communications and the content of the communications. Uva may also use this data for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our services and features, and for analytics.
Data from other sources. These include:
Users participating in our referral programs. For example, when a user refers to another person, we receive the referred person’s personal data from that user.
Uva account owners who request services for or on behalf of other users, or who enable such users to request or receive services through their accounts. This includes owners of Uva for Business accounts.
users or others providing information in connection with claims or disputes.
Uva business partners through which users create or access their Uva account, such as payment providers, social media services, or apps or websites that use Uva’s APIs or whose APIs Uva uses.
Uva business partners in connection with debit or credit cards issued by a financial institution in partnership with Uva to the extent disclosed in the terms and conditions for the card.
vendors who help us verify users’ identity, background information, and eligibility to work, or who screen users in connection with sanctions, anti-money laundering, or know-your-customer requirements
insurance, vehicle, or financial services providers for drivers and/or delivery persons
partner transportation companies (for drivers or delivery persons who use our services through an account associated with such a company)
publicly available sources
marketing service providers or data resellers whose data Uva uses for marketing or research
law enforcement officials, public health officials, and other government authorities Uva may combine the data collected from these sources with other data in its possession.
to enhance the safety and security of our users and services
for customer support
for research and development
to enable communications between users
to send marketing and non-marketing communications to users
in connection with legal proceedings
We use personal data we collect:
This includes using data to:
enable transportation and delivery services (such as using location data to facilitate a pick up or delivery), features that involve data sharing (such as fare splitting, ETA sharing, and ratings and compliments), and accessibility features to facilitate use of our services by those with disabilities
track and share the progress of rides or deliveries
personalize users’ accounts. We may, for example, present an Uva user with personalized restaurant or food recommendations based on their prior orders.
personalize users’ accounts. We may, for example, present an Uva user with personalized restaurant or food recommendations based on their prior orders.
perform necessary operations to maintain our services, including to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends.
Safety and security. We use personal data to help maintain the safety, security, and integrity of our services and users. This includes
verifying users' identity and eligibility to provide transportation or deliveries, including through reviews of background checks, where permitted by law, to help prevent use of our services by unsafe drivers.
using data from drivers’ or delivery persons’ devices to detect unsafe driving behavior such as speeding or harsh braking and acceleration, and to inform them of safer driving practices. We also use data from delivery persons’ devices to verify the type of vehicles they used to provide deliveries.
using device, location, user profile, usage, and other data to prevent, detect, and combat fraud. This includes identifying fraudulent accounts or uses of our services, preventing use of our services by unauthorized drivers or delivery persons, verifying user identities in connection with certain payment methods, and preventing and combating unauthorized access to users’ accounts.
using user ratings, reported incidents, and other feedback to encourage compliance with our guidelines and as grounds for deactivating users with low ratings or who otherwise violated such guidelines in certain countries.
sharing information regarding serious driver or delivery person safety incidents or compliance with local regulations with third parties, including other companies who enable users to request or provide rides or delivery services, or intermediaries who collect and report such information for multiple companies, to prevent drivers or delivery persons who may pose a safety risk to the platform or its users from using Uva’s or those other companies’ services. We may also share with third parties, including those affected by such incidents, whether the incidents result in account deactivation.
using ratings, usage and other data to prevent matching of riders and drivers for whom there is higher risk of conflict (for instance, because one user previously gave the other a one-star rating).
Customer support. Uva uses the information we collect (which may include call recordings) to provide customer support, including to investigate and address user concerns and to monitor and improve our customer support responses and processes.
Research and development. We may use personal data for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us make our services more convenient and easy-to-use, enhance the safety and security of our services, and develop new services and features.
Enabling communications between users. For example, a driver may message or call a rider to confirm a pickup location, a rider may contact a driver to retrieve a lost item, or a restaurant or delivery person may call a delivery recipient with information about their order.
Marketing. Uva may use personal data to market our services to our users. This includes sending users communications about Uva services, features, promotions, sweepstakes, studies, surveys, news, updates, and events. We may do so through various methods, including email, text messages, push notifications, in app communications and ads, and ads on third party platforms.
We may also inform users about products and services offered by Uva partners. For example, we may provide recommendations, promotions, or ads for Uva partners based on users’ past delivery orders. Although we inform users about products and services offered by Uva partners, we do not sell users’ personal data to, or share it with, such partners or others for purposes of their own direct marketing or advertising, except with users’ consent.
We may use the data we collect, including in combination with advertising partners’ data, to personalize and improve the marketing communications (including ads) that we send on and off Uva’s apps and websites, including based on user location, use of Uva’s services, and user preferences and settings. For example, we share user data (such as hashed email address, usage information, and device or user identifiers) with Facebook and TikTok to personalize and improve our ads for Uva’s services.
Non-marketing communications. Uva may use personal data to generate and provide users with receipts; inform them of changes to our terms, services, or policies; or send other communications that aren’t for the purpose of marketing the services or products of Uva or its partners.
Legal proceedings and requirements. We may use personal data to investigate or address claims or disputes relating to use of Uva’s services, to satisfy requirements under applicable laws, regulations, or operating licenses or agreements, or pursuant to legal process or governmental request, including from law enforcement.
Uva performs the above activities on the grounds that they are necessary for purposes of Uva’s legitimate interests in investigating and responding to claims and disputes relating to use of Uva’s services and features, and/or necessary for compliance with applicable legal requirements.
Automated decision-making We use personal data to make automated decisions relating to use of our services. This includes:
Enabling dynamic pricing, in which the price of the delivery fee for Uva orders, is determined based on constantly varying factors such as the estimated time and distance, the predicted route, estimated traffic, and the number of drivers using Uva at a given moment.
matching available delivery persons to users requesting services. Users can be matched based on availability, proximity, and other factors such as likelihood to accept a trip based on their past behavior or preferences.
determining user ratings, and deactivating users with low ratings.
flagging users who are identified as having engaged in fraud, unsafe activity, or other activities that may harm Uva, its users, and others. In some cases, such as when a user is determined to be abusing Uva’s referral program or has submitted fraudulent documents, such behavior may result in automatic deactivation, or in the European Union or where otherwise required by law, deactivation after human review.
Click the links in this section for more information about these processes. To object to a deactivation resulting from these processes, please contact Uva customer support.
remembering user preferences and settings
determining the popularity of content
delivering and measuring the effectiveness of advertising campaigns
analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services
Some of Uva’s services and features require that we share personal data with other users or at a user’s request. We may also share such data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes.
Uva may share personal data:
With other users
This includes sharing
delivery recipients’ first name, delivery address, and order information with their delivery person and restaurant or merchant. We may also share ratings and feedback, or other information to the extent required by law, with the restaurant partner and delivery person.
for drivers and delivery persons, we may share data with the rider(s), delivery recipient(s) and restaurants or merchants, including name and photo; vehicle make, model, color, license plate, and vehicle photo; location (before and during trip); average rating provided by users; total number of trips; period of time since they signed up to be a driver or delivery person; contact information (if permitted by applicable laws); and driver or delivery person profile, including compliments and other feedback submitted by past users.
We also provide riders and delivery recipients with receipts containing information such as a breakdown of amounts charged, driver or delivery person first name, photo, and route map. We also include other information on those receipts if required by law. for those who participate in Uva’s referral program, we share certain personal data of referred users, such as trip count, with the user who referred them, to the extent relevant to determining the referral bonus.
At the user’s request
This includes sharing data with:
Other people at the user’s request. For example, we share a user’s ETA and location with a friend when requested by that user, or a user’s trip information when they split a fare with a friend.
Uva business partners. For example, if a user requests a service through a partnership or promotional offering made by a third party, Uva may share certain data with those third parties. This may include, for example, other services, platforms, apps, or websites that integrate with our APIs; vehicle suppliers or services; those with an API or service with which we integrate; or restaurants, merchants or other Uva business partners and their users in connection with promotions, contests, or specialized services.
With the general public
Questions or comments from users submitted through public forums such as Uva blogs and Uva social media pages may be viewable by the public, including any personal data included in the questions or comments submitted by a user.
With the Uva account owner
If a user requests transportation or places an order using an account owned by another party, we may share their order or trip information, including location data, with the owner of that account. This occurs, for example, when:
a driver or delivery person uses an account owned by or associated with an Uva partner transportation company or restaurant
With Uva subsidiaries and affiliates
We share personal data with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, Uva processes and stores such data in the United States on behalf of its international subsidiaries and affiliates.
With Uva service providers and business partners
Uva provides personal data to vendors, consultants, marketing partners, research firms, and other service providers or business partners. These include:
payment processors and facilitators
background check and identity verification providers
cloud storage providers
social media companies, including Facebook and TikTok, in connection with Uva’s use of their tools in Uva’s apps and websites (see Facebook’s and TikTok’s privacy policies for information on their collection and use of data)
Marketing partners and marketing platform providers, including social media advertising services, advertising networks, third-party data providers, and other service providers to reach or better understand our users and measure advertising effectiveness
research partners, including those performing surveys or research projects in partnership with Uva or on Uva’s behalf
vendors that assist Uva to enhance the safety and security of its apps
consultants, lawyers, accountants, and other professional service providers
insurance and financing partners
providers of bike and scooters that can be rented through Uva apps, such as Lime
restaurants, grocery stores and other merchants from whom delivery recipients place orders, as well as partners and/or their point of sale providers, including for order fulfillment, delivery, communications and marketing purposes
third-party vehicle suppliers, including fleet and rental partners
For legal reasons or in the event of a dispute
Uva may share users’ personal data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.
This includes sharing personal data with law enforcement officials, public health officials, other government authorities, airports (if required by the airport authorities as a condition of operating on airport property), or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies; to protect Uva’s rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. In the event of a dispute relating to use of another person’s credit card, we may be required by law to share your personal data, including trip or order information, with the owner of that credit card.
This also includes sharing personal data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
Uva may share a user’s personal data other than as described in this notice if we notify the user and they consent to the sharing.
Uva retains user data for as long as necessary for the purposes described above.
The Settings > allows users to set or update their preferences regarding location and notifications.
Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. Please check the available settings on your device or check with your provider.
In-app ratings pages
After every trip, drivers and riders are able to rate each other on a scale from 1 to 5. An average of those ratings is associated with a user’s account and is displayed to other users for whom they provide or receive services.
This 2-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for users.
We may occasionally update this notice.
We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the Uva apps or through other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices.
Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.
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