Privacy Policy

Overview

Scope

This notice applies to users of Uva's services, including users of Uva's apps, websites, features, or other services.

This notice describes how Uva and its affiliates collect and use personal data. This notice applies to all users of our apps, websites, features, or other services, unless covered by a separate privacy notice. This notice specifically applies to:

Delivery recipients: individuals who request or receive food, or other products and services
Delivery persons: individuals who provide delivery services

This notice also governs Uva's other collections of personal data in connection with its services. For example, we may collect the contact information of individuals who use accounts owned by Uva for Business customers, or of owners or employees of restaurants or other merchants; personal data of those who start but do not complete applications to be drivers or delivery persons; or other personal data in connection with our mapping technology and features.

All those subject to this notice are referred to as "users" in this notice. In addition, please note the following:

For Guest Users: The personal data of those who order or receive trips or deliveries via partner websites or apps (such as when ordering from a restaurant or other merchant), or arranged by other account owners (collectively "Guest Users") is used solely to provide such trips, deliveries, or other services requested through a third party, and for purposes of safety and security, customer support, research and development, enabling communication between users, and in connection with legal proceedings and requirements, each as described in "How we use personal data" below. Guest User personal data may be shared with third parties for these purposes. Such data may be associated with, and accessible by, the owner of that account.

Our practices are subject to applicable laws in the places in which we operate. This means that we engage in the practices described in this notice in a particular country or region only if permitted under the laws of those places.

Data controller and transfer

Uva Group LLC are the data controllers for the personal data collected in connection with use of Uva's services.

Uva operates, and processes personal data, globally. We may also transfer such data to countries other than the one where our users live or use Uva's services. We do so in order to fulfill our agreements with users, such as our Terms of Use, or based on users' prior consent, adequacy decisions for the relevant countries, or other transfer mechanisms as may be available under applicable law.

Data collections and uses

The data we collect

Uva collects personal data:

provided by users to Uva, such as during account creation;
created during use of our services, such as location, app usage, and device data;
from other sources, such as other users or account owners, business partners, vendors, insurance and financial solution providers, and governmental authorities.

Data provided by users

User profile: We collect data when users create or update their Uva accounts. This may include their name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), driver's license and other government identification documents (which may indicate document numbers as well as birth date, gender, and photo). This also includes vehicle or insurance information of drivers and delivery persons, emergency contact information, user settings to provide services using Uva apps.
We may use the photos submitted by users to verify their identities, such as through facial verification technologies.
Background check and identity verification (drivers and delivery persons): This may include information such as driver history or criminal record (where permitted by law), license status, known aliases and prior addresses, and right to work. This information may be collected by an authorized vendor on Uva's behalf. We also verify the identities of riders, and of delivery recipients who request alcohol delivery.
Demographic data: We may collect demographic data about users, including through user surveys. In some countries, we may also receive demographic data about users from third parties.
User content: We collect the data submitted by users when they contact Uva customer support, provide ratings or compliments for other users, restaurants or merchants, or otherwise contact Uva.
Phone Contacts' Information: We may also collect the user's phone contacts' information ("PCI") provided the user grants us access to such information.

Data created during use of our services

Location data (driver and delivery person): We collect drivers' and delivery persons' precise or approximate location data, including to enable rides and deliveries, to enable ride/delivery tracking and safety features, to prevent and detect fraud, and to satisfy legal requirements.
Location data (delivery recipients): We collect delivery recipients' precise or approximate location data to enable and enhance use of our apps, including to improve pick-ups, facilitate deliveries, enable safety features, and prevent and detect fraud.
Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided, order details, payment transaction information, delivery information, date and time the service was provided, amount charged, distance traveled, and payment method.
Usage data: We collect data about how users interact with our services.
Device data: We may collect data about the devices used to access our services.
Communications data: We enable users to communicate with each other and Uva through Uva's mobile apps and websites.

Data from other sources

Users participating in our referral programs
Uva account owners who request services for or on behalf of other users
Users or others providing information in connection with claims or disputes
Uva business partners through which users create or access their Uva account
Insurance, vehicle, or financial services providers
Publicly available sources
Marketing service providers or data resellers
Law enforcement officials, public health officials, and other government authorities

How we use personal data

Uva uses personal data to enable reliable and convenient transportation, delivery, and other products and services. We also use such data:

to enhance the safety and security of our users and services
for customer support
for research and development
to enable communications between users
to send marketing and non-marketing communications to users
in connection with legal proceedings

Uva does not sell or share user personal data with third parties for their direct marketing, except with users' consent.

To provide our services - including creating/updating accounts, enabling services, processing payments, personalizing accounts, and maintaining operations.
Safety and security - including identity verification, detecting unsafe behavior, fraud prevention, and sharing safety incident information.
Customer support - including investigating user concerns and improving support processes.
Research and development - for testing, analysis, and improving user experience.
Enabling communications between users - facilitating contact between drivers, riders, and delivery recipients.
Marketing - sending communications about services, features, and promotions (with opt-out options).
Non-marketing communications - including receipts and policy updates.
Legal proceedings and requirements - to address claims, comply with laws, and respond to legal requests.
Automated decision-making - for dynamic pricing, matching services, and user ratings.

Cookies and third-party technologies

Uva and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this notice.

Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements. Uva uses cookies and similar technologies for purposes such as:

authenticating users
remembering user preferences and settings
determining the popularity of content
delivering and measuring the effectiveness of advertising campaigns
analyzing site traffic and trends

Data sharing and disclosure

Some of Uva's services and features require that we share personal data with other users or at a user's request. We may also share such data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes.

Uva may share personal data:

With other users - including names, locations, order information, and ratings between delivery persons, recipients, and merchants.
At the user's request - including with friends for ETA sharing or with business partners.
With the general public - through public forums like blogs and social media.
With the Uva account owner - when using accounts owned by others.
With Uva subsidiaries and affiliates - for service provision and data processing.
With Uva service providers and business partners - including payment processors, cloud storage, marketing partners, and security vendors.
For legal reasons or in the event of a dispute - when required by law or to protect rights and safety.
With consent - when users are notified and agree to sharing.

Data retention and deletion

Uva retains user data for as long as necessary for the purposes described above.

Uva does not knowingly collect personal information, as defined in the Children's Online Privacy Protection Act, as amended, from children under the age of thirteen (13). If You are under the age of thirteen (13), please do not submit any personal information through Uva. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce our Privacy Notice by instructing their children never to provide personal information through Uva without their permission.

Choice and transparency

Privacy settings

The Settings allows users to set or update their preferences regarding location and notifications.

Device permissions

Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner's permission, and these platforms have different methods for how that permission can be obtained. Please check the available settings on your device or check with your provider.

In-app ratings pages

After every trip, drivers and riders are able to rate each other on a scale from 1 to 5. An average of those ratings is associated with a user's account and is displayed to other users for whom they provide or receive services.

This 2-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for users.

Updates to this notice

We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the Uva apps or through other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices.

Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.